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Frequently Asked Questions

Below you will find the most frequently asked questions, recommendations and more
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Payments

How long does the sending process take?

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Can I use more than one payment method to pay for a reservation?

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How do I edit or remove a payment method?

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How to extend your tenancy

A tenancy agreement has an end date. When you depart the property and return it to the owner, the arrangement comes to an end.

If you wish to extend your stay, you must renew your contract, or you may switch to a rolling tenancy or a month-to-month tenancy. The second option allows you to end the contract whenever you choose.

Suggestions

Can I pay my own taxes and insurance?

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How long does the loan process take?

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Do I have to use all your services?

No, our platform is free and open for you to choose which ever service you wish to opt for and pay for. If you do not want to opt for our deposit handling service or referencing service, you can choose not to pick them.

What is the complaint procedure?

In the unfortunate case that you need to file a complaint, please use our website's complaints form.

It follows a step-by-step procedure for detailing your concern. Include a summary of your grievance. Our support team will contact you as soon as possible.

If your issue is still unanswered, you may initiate the redress system. Avoid making any personal or scathing remarks. Make your complaint as brief as possible.

Recommendations

How long does the sending process take?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

Can I use more than one payment method to pay for a reservation?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

What if I have already found tenants? Can I still opt for your services?

Of course you can! Set up your listing on the platform and request a holding deposit from your tenants.

You may set up your tenancy using our websites, which include reference, holding deposit services, and more.

Reccomendations

How do I edit or remove a payment method?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

Booking

How long does the sending process take?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

Can I use more than one payment method to pay for a reservation?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

How do I edit or remove a payment method?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

Listing

How long does the sending process take?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

Can I use more than one payment method to pay for a reservation?

Nulla finibus lobortis pulvinar. Donec a consectetur nulla. Nulla posuere sapien vitae lectus suscipit, et pulvinar nisi tincidunt. Aliquam erat volutpat. Curabitur convallis fringilla diam sed aliquam. Sed tempor iaculis massa faucibus feugiat. In fermentum facilisis massa, a consequat .

How do I improve the search results for my listing?

Before you add your property as a listing on the website, double-check it. When a location is entered into a search portal, numerous alternatives appear. Confirm your exact location to guarantee yours appears as well.

Renting

I need to rent a place. What should I do first?

Set a budget before you start looking up places. Take into account the money you can spend on rent

each month. Remember that tenants have to pay security fees, first month's rent and the holdable

deposit upfront.

How do I find a place to rent?

Take the time to consider what exactly you are looking for in a home. With the majority of the listings

online, you must keep three things in mind if you are on the house hunt: the location, the size of the

place, and the price range. Next, ask yourself how far you are ready to travel for work, meeting

friends/family. Do you wish to live in an area where getting transport to places will not be an issue? Do

you wish to stay in the next rental property for a long time?

Once you have asked yourself these paramount questions, create an account and make

sure your notifications are on. You will be notified if your desired property is up for rent on the market.

Should I rent through an agent?

With few or no reviews on landlords available online, tenants often opt for a rental property based on

the characteristics rather than the landlord. To find a landlord who you can be assured will provide you

with a peaceful and vigilant experience is difficult. Having an agent on board confirms that they are

aware of your preferences and the landlords. An agent will be your middle man often if they also

manage the property. However on Kunda House Landlords will also be reviewed and held to the same standards as agents

Is a holding deposit necessary?

Once you place a holding deposit, you guarantee the landlord that you are serious about this rental

property. Holding a deposit is not a fee or a charge but a deposit.

What happens to the holding deposit?

In case the landlord is not satisfied with the referencing or the tenants, they can hand the tenants their

holding deposit back. If the tenants are not content with the rental property, the landlord will lay claim to the holding deposit for covering the cost of the place being off the market.

What should you keep in mind when you go for a viewing?

If the rental property is occupied at the time you go for a visit, make sure you ask what is included in the

tenancy and what is not. You might as well ask the current tenants how their experience was. Ask about

apparent repairs that need to be done. Make sure you inquire what is behind locked doors.

Are references necessary?

The landlords require references as a guarantee that the tenants will not cause trouble, pay the rent on

time and in full amount, and take exceptional care of their property.

How should I, as a tenant, prepare for referencing?

Sometimes the agent handles the referencing process, and other times, a third company is handed over the responsibility of collecting and double-checking references. As a tenant, you will give your consent to your information being shared.

The referencing process cannot begin until you give your consent. You will be required to share personal information, credit score, and your previous landlord's data.

Your employer might be contacted as well to verify your employment and salary. Make sure you disclose any vital information beforehand, or else they might influence your referencing process negatively.

What are routine visits?

Your landlord or your agent will regularly visit the rental property to make sure it is being taken care of,

is in good condition and whether or not it requires any repairs.

Who is responsible for repairs?

The landlord is required to keep the rental property in top state. They will either get the repairs done

directly or will involve an agent. Before moving in, make sure you have viewed the property carefully. If

you find any damages report immediately to your agent or your landlord. However, if you inflict damage

on the property, you will be expected to cover the repair costs.

What should you look out for on moving-in- day?

Make sure you are provided with an inventory list that includes:

  • The elements already present in the house,
  • Items you will check in to the rental property,
  • Meter readings and the handing over of the keys.

Inventories can be in a document form or a video log form. An inventory can be taken by the agent, the

landlord or a third party. This report is necessary to protect tenants and landlords at the end of the

tenancy and record the original condition of the rental property before the beginning of the tenancy.

How to set up an offer?

If you've discovered a rental home that you like, it's time to make an offer. We can make an offer on your behalf to the landlord.

When the season is right for moving and renting out homes, a landlord may receive numerous offers. Make certain that your offer sticks out. Offer the best price you can for the listing. Make a point of mentioning a recent move-in date.

This will increase your chances of obtaining the property. If you want to rent out the home for a lengthy period of time, your offer will be appealing to the landlords. Be truthful and transparent with your payments.

. Is there a difference between a fixed-term lease and a month-to-month?

Yes, they are two distinct phrases, and it is critical that you understand the distinctions. They decide how long you intend to remain at the rental home.

If you want to rent a house for a short time, you should go with a month-to-month lease, where the rent is paid monthly. A month-to-month lease is usually more costly. If you choose a fixed-term lease, you will save money.

What is the process of ending a tenancy?

Either the landlord or the renters must provide at least 30 days' notice. Break clauses are usually reciprocal. You will be required to provide a written notice. Make sure you talk to your landlord about it because some conditions may differ.

Am I entitled to be aware of what occurred in the rental property?

Before you choose a rental home, it is the landlord's obligation to notify you of any incidents that have occurred in the property.

These are known as disclosure laws. Some rental properties have an expiration date for disclosure. Events that occur prior to the specified date may not be revealed to a potential tenant.

What if a tenant is incapable of paying?

The renter is responsible for paying the rent. If you are unable to pay your rent, you should notify the landlord as soon as possible and reschedule your payments.

What to look out for before applying for a tenancy?

Are there any rules about bringing pets, smoking, or having children? These will be detailed in the listing; if they aren't, submit a query for them.

If you require medical help or have specific needs, make sure you notify the landlord or agent

Who is responsible for the bills once the tenancy begins?

Once the lease contract begins, the renters are liable for all utility costs such as electricity, gas, water, and others.

This may differ in some cases landlords or agents offer ‘bills included’ agreements

The landlord, on the other hand, pays for building service costs, insurance, and upkeep.

Who is in charge of cleaning the premises at the end of a tenure?

The Tenant Fees Act 2019 specifies which fees are permissible and which are not. As a result, the Act forbids a landlord from forcing a renter to pay for professional cleaning after they depart the premises.

The landlord can recover costs connected with restoring the property to its previous state by making a claim against the tenant's deposit. Cleaning is included.

It is critical to agree on an inventory at the start of the tenancy that correctly captures the property's original state. Without this, the landlord may struggle to argue that their claim is legitimate.

When evaluating the property's state, it's important to remember to account for normal wear and tear. These are problems that arise naturally as a result of the tenant's reasonable usage of the premises and are dealt with apart from the property's cleanliness.

Although there is no clear definition of wear and tear, provided renters utilise the home and its contents in a normal, reasonable manner, they should not be accountable for the natural degradation that occurs throughout the tenure. A couch, for example, may become worn as a result of renters sitting on it.

Resources

Inventory

Our website has a free inventory template that you may download.

This is a good alternative if you want to save money.

Alternatively, you can hire us to create an inventory list for you. We work with inventory clerks that are meticulous and knowledgeable.