Complaints are taken very seriously by us. Kindly email [email protected]

You may also contact a third-party organisation at any point of your complaint about free and unbiased counsel, but they will not consider your complaint until you have given us a chance to address it under our Internal Complaints Procedure. Internal Complaints Procedure details are available upon request (see contact information above) and are provided free of charge.

Additionally, you may now file a complaint through the European Commission’s Online Dispute Resolution Platform (the “ODR Platform”), which is accessible at http://ec.europa.eu/consumers/odr. You may utilise the ODR Platform to resolve your disagreement. You may lodge a complaint using this platform by completing an electronic form.